Refund policy

The NYLA Company Store Policy

Welcome to The NYLA Company. We are a Ghanaian fashion label creating pieces that celebrate culture, elegance, and everyday style. Please review the policies below before placing your order.

Sizing

Our pieces are cut to fit true to size unless otherwise noted on the product page. Sizing may vary slightly by style, so we recommend checking the size chart listed on each product before ordering. For example, the Aso One Short Bubu fits up to size 16 (US). If you are between sizes or unsure of fit, reach out to us before purchasing and we will help you choose the right size.

Order Processing

Orders are processed within 5-7 business days unless otherwise stated. Some pieces are made to order, and processing times for those items will be noted on the product page. You will receive a confirmation email once your order has shipped.

Shipping

We offer worldwide shipping. Shipping costs and estimated delivery times are calculated at checkout. NYLA is not responsible for delays caused by the carrier once a package has left our hands, but we are happy to help track down a lost or delayed shipment.

Fabric Care

Hand wash or gentle machine wash in cold water
Dry Clean
Do not bleach
Hang dry or tumble dry on low
Iron on low heat if needed

Proper care helps preserve the color, print, and shape of your piece.

Payment

We accept major credit cards and other payment methods listed at checkout. All payments are processed securely.

Contact

For any questions about your order, sizing, or our policies, contact us at thenylacompany@gmail.com and we will respond as soon as possible.

The NYLA Company Return Policy

We want you to love your NYLA piece. If something isn't right, here is how returns and exchanges work.

Eligibility

To be eligible for a return or exchange, items must be:

Unworn, unwashed, and in original condition
Returned with all original tags attached
Initiated within 7 days of delivery

Non-Returnable Items

Final sale items (marked as such on the product page)
Made-to-order or custom pieces
Items returned outside the 7-day window
Items showing signs of wear, alteration, or damage not caused by NYLA

How to Start a Return

Email us at thenylacompany@gmail.com with your order number and reason for return. We will provide instructions for sending the item back. Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Store Credit

NYLA does not offer cash refunds. Once your return is received and inspected, we will notify you of the approval status. Approved returns are issued as store credit, valid for future purchases on our site. Store credit is issued within 5-10 business days of approval. Shipping fees are non-refundable.

Exchanges

If you need a different size, we recommend requesting a return for store credit and placing a new order to ensure availability. If you would prefer a direct exchange, note this in your return request and we will do our best to accommodate it based on stock.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong piece, contact us within 48 hours of delivery with photos of the item and packaging. We will issue store credit for the full value of the item, including original shipping, or arrange a replacement at no additional cost to you.